![]() ![]() The company plans to put various prototypes in front of MSPs so that they can define and provide feedback on what an ideal management console integration looks like from a feature standpoint, according to Bacher.Ĭarbonite's product team will also work closely with its counterparts on the sales and marketing side of the house to ensure the right messaging is in place to help customers understand the value of the joint offering, Bacher said. Or it might be a more heavyweight one that takes the disparate management consoles and brings them together holistically in a fully integrated manner, according to Bacher.Ĭarbonite plans to scope out various levels of management console integration to figure out what provides the right amount of value and ease of use for customers, Bacher said. The integration process might be a more lightweight one where the company links to the respective management consoles from a single jumping-off point, Bacher said. This will allow partners to move away from having to use separate management consoles to procure different pieces of the product portfolio. The company also plans to work on integrating Carbonite's backup and disaster recovery tools and Webroot's endpoint security, DNS, and security awareness training capabilities into a single management console that's delivered to customers, Bacher said. Even though the product integration process will start by focusing on endpoint protection, Bacher said there will be other opportunities to combine prevention and recovery into a single overall solution. "We have an opportunity to really change the game here," Bacher said.Īs the company expands the endpoint beyond laptops and PCs to include servers, Bacher said use cases involving Carbonite's server backup and Disaster-Recovery-as-a-Service tools will become vital as well. ![]() Going forward, Bacher said Carbonite wants to make the transition from prevention to recovery faster and easier in the event of a security incident by thinking holistically and infusing automation into the process. This process will focus in particular on the synergies between Webroot's endpoint protection suite and Carbonite's endpoint backup capabilities in hopes of better addressing prevention and recovery together in a more automated fashion, according to Bacher.Ĭustomers today typically have to manually kick off the restoration process on their own even if they have endpoint protection and endpoint backup products deployed, Bacher said. Once the IT stacks have been integrated, Bacher said the company plans to turn its attention to more product-level integration. Streamlining the sales process across the entire product portfolio from the customer learning about and trialing the product to purchasing and deploying it to using and renewing it will require collaboration with the go-to-market side of the house, Bacher said. ![]() The company also plans to put in place a systematic approach to provision licenses on the back end and deliver them back to channel partners so that they can more easily provide customers with the product they purchased, according to Bacher. To bring those together, Bacher said Carbonite will need to modify its back-end systems so that the process by which the sales team submits an order request is the same regardless of whether it’s a legacy Carbonite or a legacy Webroot offering. Carbonite closed its $621.7 million acquisition of Broomfield, Colo.-based Webroot on March 26.įollowing the close of the deal, Bacher said Carbonite's data protection tools and Webroot's security offering were disparate stacks operating on separate systems. The Boston-based data protection and cybersecurity vendor said partners should be able to put all their licenses on a single invoice and conduct renewals from one single place by late 2019 or early 2020, according to Chief Product Officer Chad Bacher. Carbonite and Webroot plan to bring their provisioning, invoicing and renewal capabilities together into a single system to make it easier for partners to transact business. ![]()
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